Desktop & Network Support Engineer
Work Location: Pune (Pimpri & Shivne facilities)
Work Mode: In Campus / On-Site
Department: IT
Employment Type: Full-Time
Travel: Regular travel between Pimpri and Shivne facilities as required
Role Overview
The Desktop & Network Support Engineer is a highly hands-on role responsible for day-to-day IT, desktop, laptop, hardware, operating system, and basic network support across Unbox Robotics' offices and facilities. You'll work directly with users to troubleshoot hardware and software issues, manage IT support tickets end-to-end, perform basic networking activities, and provide on-site support across our Pimpri and Shivne facilities.
This is not a software-only troubleshooting role. The ideal person is proactive, solves problems independently, and is equally comfortable physically inspecting hardware, cables, network equipment, and workstations as they are resolving issues at the desk.
Roles & Responsibilities
Desktop, Laptop & Hardware Support
- Provide day-to-day support for desktops, laptops, hardware, and operating systems across offices and facilities
- Diagnose and resolve hardware and software issues, escalating where necessary
- Physically inspect and troubleshoot hardware, cables, network equipment, and workstations when required
- Set up, configure, and maintain end-user devices and peripherals
IT Ticketing & User Support
- Handle IT support tickets from logging through resolution and documentation
- Work directly with users to understand, triage, and resolve issues
- Maintain a strong ticket-driven mindset — every issue is properly recorded, worked on, resolved, and documented rather than handled informally over calls or messages
Network Support
- Perform basic network support and networking activities across sites
- Assist with connectivity, network equipment, and related troubleshooting
On-Site & Cross-Facility Support
- Provide on-site IT support across Unbox Robotics' offices and facilities
- Travel between Pimpri and Shivne facilities as required to deliver hands-on support
Requirements
Must Have
- Desktop & laptop support
- IT ticketing & user support
- Basic network support
- On-site IT support
- Hands-on, proactive approach with the ability to solve problems independently
- Willingness to physically inspect and work with hardware, cables, and network equipment
Good to Have
- Experience with MDM / endpoint management solutions
- Knowledge of Google Workspace or Microsoft 365 administration
- Basic knowledge of endpoint security and antivirus solutions
- Experience with asset-management systems
- Basic knowledge of VLANs and managed switches
- Experience supporting Linux workstations
- Experience working in a growing technology / startup environment
Eligible Candidates
Desired Qualification
- Any Graduate (non-Engineering graduates welcome)
Work Experience
- 1–4 years in desktop support, IT support, network support, or a similar hands-on IT role
We Value
- Hands-On Ownership — comfortable getting physical with hardware, not limited to software fixes
- Proactivity — anticipates and solves problems independently
- Documentation Discipline — a strong ticket-driven mindset for every issue
- User-First Approach — works patiently and directly with users
- Reliability — dependable on-site presence across facilities
Why Join Us
You won't just fix machines. You'll keep the systems and people behind the world's most space-efficient warehouse robotics running every single day.
Work Location: Pune (Pimpri & Shivne facilities)
Work Mode: In Campus / On-Site
Salary Range: Competitive Salary
